Food & Beverage Supervisor

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Employer - Wyndham Hotels & Resorts
Job title - Food & Beverage Supervisor

Job Description

Wyndham Dubai Deira is now seeking a Food & Beverage Manager to join our team in Dubai, UAE. Job Summary
The Food & Beverage Supervisor will contribute to the performance of the hotel by supervising F&B team members in the designated sections and serving customers to ensure their needs are met with high quality service in a timely manner. The F&B Supervisor is responsible for ensuring smooth day-to-day restaurant operations as per the restaurant set standards and procedures. KEY RESPONSIBILITIES General duties
General duties
Participates in achieving the organization’s goals, the set targets of the outlet and ensure proper implementation of the SOP.
Ensures that checklists, requisitions and proper opening and closing functions are being completed each shift.
Ensures that all steps of services as outlines in training materials are being followed on a daily basis.
Ensures that all standards and restaurant cash handling procedures are met.
Ensures all daily and monthly reports are detailed and submitted in a timely matter.
Assists the F&B manager in planning and setting up special meetings and events. Communication & interaction
Communicates effectively, both verbally and in writing, to provide clear direction to the staff.
Communicates with guests and team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
Solicits feedback from guests concerning the service and food & beverage offerings in the outlet.
Does 121 training on service standards and quality on a regular interval or in case the need shows it
Conducts, upon need, briefings and monthly meeting for the assigned team members. Customer satisfaction
Greets customers upon their arrival, present them with the menu, assist them in the selection and visit their table to ensure their satisfaction.
Proposes new, creative and sound alternatives to improve customer satisfaction.
Handles customer’s complaints appropriately while ensuring continuous client satisfaction.
Overviews the food and beverage preparation and presentation process before serving to meet customer satisfaction. SKILLS & COMPETENCIES
Teamwork
Commercial Understanding
Customer Focus
Decision Making
Initiative
Cultural Awareness
Developing and Motivating Others
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s WeCom service culture to be responsive, respectful and deliver a great experience. EXPERIENCE, CERTIFICATION & EDUCATION
Technical Degree in Food and Beverage or Hospitality Management
3 - 4 years of experience in F&B operations, out of which 2 year in a similar supervisory role
Good knowledge in both written and spoken English, any additional language is a plus.
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers

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Job Location Wyndham Dubai Deira Dubai
Date Posted 12 Jul 2020
Employer Email --No Email
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